Privacy Policy for Silent Products

At Silent Products, accessible via silent-products.com, we are committed to safeguarding your personal data and maintaining your trust. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize your privacy and take every measure to ensure that your data is handled securely and transparently.

1. Introduction

Protecting your personal data is of the highest importance to us. We are committed to ensuring your privacy through responsible data handling practices. This Privacy Policy describes the personal data we collect, the purposes for which we process such data, your legal rights, and how you can exercise them. We encourage you to read this policy carefully to understand our approach.

2. Scope and Data Controller

This Privacy Policy applies to all users of our website located at silent-products.com (the “Website”) and all related services. Silent Products acts as the Data Controller for the processing of your personal data under applicable data protection laws. If you have any inquiries about this policy or how we process your data, you may contact us at [email protected].

3. Categories of Data Processed

We collect and process a variety of personal data to fulfill our contractual and legal obligations or with your consent where applicable. The data we collect includes:

a) Usage Data
Information such as your IP address, browser type and version, time zone settings, page views, session duration, referral URLs, and website navigation behavior.

b) Account Data
Personal information provided during account registration or purchase, including your full name, billing or shipping address, email address, and telephone number.

c) Profile Data
Details about your order history, product preferences, interaction patterns, saved items, and individualized settings unique to your user profile.

d) Communication Data
Records of communications you initiate with us, such as support requests, customer service inquiries, and contact form submissions.

e) Technical Data
Device information such as operating system, hardware specifications, screen resolution, language settings, and network status necessary for website optimization.

f) Transaction Data
Data related to your purchases on silent-products.com, including payment card details (processed securely by third-party payment processors), invoicing address, and shipping information.

g) Preference Data
Information collected about your marketing preferences, such as opt-in/opt-out choices, promotional engagement history, and stated product interests.

4. Legal Bases for Processing

We rely on the following lawful bases to process your personal data:

– Consent: Where applicable, we obtain your explicit consent prior to data collection, such as for tracking technologies or direct marketing communications.
– Contractual Necessity: We process data necessary to fulfill a contract with you, such as completing purchases and delivering goods.
– Legal Obligation: Compliance with legal and regulatory requirements, including financial and tax obligations.
– Legitimate Interests: We process certain data to improve our services, prevent fraud, ensure security, and support the functionality and performance of silent-products.com, provided such interests do not override your fundamental rights.

5. Your Data Protection Rights

Depending on your jurisdiction, you may exercise the following rights regarding your personal data:

– Right of Access: Obtain confirmation and a copy of the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the original purpose.
– Right to Restrict Processing: Ask us to suspend use of your data under certain conditions.
– Right to Data Portability: Receive your data in a structured, commonly used format and the right to transmit those data to another controller.
– Right to Object: Object to the processing of your data on grounds relating to your specific situation, including direct marketing.
– Rights under CCPA: California residents may request disclosure, access, or deletion of personal information and have the right to opt-out of the sale of personal data.

You can submit a privacy-related request by contacting us at [email protected].

6. Security Measures

We implement comprehensive security measures to help safeguard your personal information, including:

– Use of SSL/TLS protocols to encrypt data during transmission.
– Role-based access controls and authentication procedures.
– Regular data backups and recovery strategies.
– Internal privacy and security training for all relevant personnel.
– Monitoring of networks and systems for potential vulnerabilities or breaches.

7. International Data Transfers

Where personal data is transferred outside of the European Economic Area (EEA) or recognized jurisdictions, such transfers are made in compliance with international data protection safeguards, including the use of Standard Contractual Clauses (SCCs) or equivalent mechanisms.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

– Account and Profile Data: Retained for the duration your account remains active and for a statutory retention period thereafter.
– Transaction Data: Retained as required for tax, legal, and audit purposes, typically up to seven years.
– Communication and Preference Data: Retained for no longer than five years after last interaction unless legal obligations dictate otherwise.
– Technical and Usage Data: Retained on a rolling basis for systems monitoring and enhancement, with a typical retention period of 12 months.

9. Cookie Policy

We use cookies and similar technologies to enhance your experience on silent-products.com. These include:

– Essential Cookies: Necessary for website functionality (e.g., secure login, shopping cart).
– Functional Cookies: Enable personalization features (e.g., remembering user preferences).
– Analytics Cookies: Help us understand usage patterns through aggregated data (e.g., Google Analytics).
– Performance Cookies: Enhance website speed, responsiveness, and user navigation.

10. Cookie Management and Compliance

Upon your first visit to silent-products.com, you are presented with a cookie consent banner in compliance with GDPR and CCPA. You may manage your preferences regarding non-essential cookies through our Cookie Consent Tool available on our website. You also have the option to disable cookies through your browser settings, although doing so may impair certain site functionalities.

11. Protection of Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently received personal information from a user under the age of 13 without verified parental consent, we will take appropriate steps to delete such data promptly.

12. Policy Updates

We reserve the right to modify or update this Privacy Policy at any time in accordance with evolving legal or operational practices. Users will be notified of material changes through appropriate channels, which may include a prominent notice on silent-products.com or direct communication where feasible.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Email: [email protected]

We are committed to complying with applicable privacy laws, including the GDPR and CCPA, and to providing you with transparency, accountability, and control over your personal information. Your trust is important to us, and we encourage you to reach out with any privacy-related concerns.